Customer Experience Associate

Customer Experience Associate - Marion & Traverse, Winnipeg, MB (15 hours/week, Bilingual - French)

Requisition . Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

• Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for.
• Process day-to-day transactions.
• Nurture rich, long-standing relationships.
• Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities.
• Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
• Demonstrate an eagerness to learn and determination to succeed.

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers.

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Internal training to support your career growth and enhance your skills.
• An organization committed to making a difference in our communities – for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Winnipeg, Manitoba, Canada.

Scotiabank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, disability, veteran status, age, protected veteran status or status as "pediatric protected veteran status" or any other harassment category.