Représentant Du Service à La Clientèle

Everyday Banking Advisor (English/French)

Our client, a Big 5 Bank, is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON, and in Montreal, QC on a contract basis.

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Receive 40-60 inbound calls per shift.
• Handle day‑to‑day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact.
• Contribute to team results by supporting all colleagues to be successful in meeting client needs.
• Cultivate and maintain relationships with partners to work as one team.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
• Educate and assist clients with using our clients digital capabilities.

• Fluency in English and French (reading and verbal is required). Testing will be administered to assess language skills.
• 6 months+ of previous call centre or phone‑based customer service experience, taking a high volume of calls (40+ per day).
• Personal flexibility to work shift work, including weekends.
• Ability to work on a hybrid schedule (1 day in office per week).
• Proven ability in building rapport and maintaining client relationships, preferably in the financial or service industry while working independently and as part of a team.

• Ability to work independently, proven time management, organisational and problem‑solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above‑average keyboarding skills, internet, computer navigation and strong multitasking ability.
• An interest in mobile and digital devices with an ability to help clients navigate through self‑serve applications.
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

Contract position based out of Winnipeg, MB.

Pay range: $24.00 – $25.00 /hr.

Hybrid position in Winnipeg, MB.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80 % of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed.

We’re strategic thinkers, hands‑on collaborators, helping customers capitalise on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, colour, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.