Banking Representative

Everyday Banking Representative role at TEKsystems, a client of a Big 5 Bank.

12 weeks on-site training, shift from 1 PM to 9 PM. Contract position based in Winnipeg, MB.

• Receive 40‑60 inbound calls per shift.
• Handle day‑to‑day banking inquiries: account openings, password changes, credit‑card charge inquiries.
• Respond empathetically and resolve client concerns at the first point of contact.
• Support colleagues to meet client needs and contribute to team results.
• Maintain relationships with partners and work as one team.
• Adhere to compliance routines, processes, and controls to manage risk.
• Educate clients on using the bank’s digital capabilities.

• Excellent written and spoken English communication skills.
• 6 + months of recent call‑centre or phone‑based customer service experience, handling 40+ calls per day.
• Flexibility to work shift work, including weekends.
• Ability to work onsite for 12 weeks and subsequently on a hybrid schedule (1 day in office per week).
• Proven ability to build rapport and maintain client relationships, preferably in finance or service industry.

• Independent work ethic with strong time management, organization and problem‑solving skills.
• Exceptional client‑service capability and confidence engaging clients across multiple channels (phone, video, etc.) in a friendly, positive, professional tone.
• Digital literacy across devices (smartphones, tablets, laptops) with above‑average keyboarding, internet and computer navigation skills.
• Interest in mobile and digital devices and ability to help clients navigate self‑serve applications.
• Passionate and curious about building exceptional client experiences and solving client concerns.

Contract position based out of Winnipeg, MB.

Hourly pay $24.00 – $25.00 /hr.

Hybrid: 1 day in office per week after onsite training.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.