Member Engagement Associate

Role

Member Engagement Associate – Altea

Member Engagement Associates relish working with people and consistently provide a five‑star customer service experience to all members and guests. They establish rapport, build relationships, spread joy and optimism, and improve member retention by anticipating guest needs and exceeding expectations day in and day out.

Availability:
Closing Shift (11pm)

• Check‑in all members and guests, answer questions, offer suggestions and provide administrative needs in a friendly manner.
• Maintain white‑glove standards for cleanliness of front lobby and cafe areas.
• Perform typical day activities such as greeting members, discussing fitness progress, answering schedule queries, processing day passes, answering the phone within three rings, rescheduling appointments, wiping down countertops, communicating with all departments, and updating CRM records.

• Communication superpowers – good listener and speaker.
• Customer‑service oriented – handle member questions and concerns professionally.
• Detail‑oriented – maintain client records with flawless attention to detail.
• Efficient & resourceful – skilled multitasker.
• Team player – foster a collaborative environment.

• Post‑secondary education related to health and fitness industry (asset).
• Additional certifications or workshops in customer service (asset).
• 1+ year experience in customer service.
• Current CPR/First Aid certification (Emergency First Aid and CPR), renewed annually.
• Recent Criminal Background Check prior to commencement of training.

• Competitive salary.
• Group health benefits.
• Complimentary individual membership.
• Maternity/Paternity top‑up.
• Team member perks.
• Complete training and development package.
• Work alongside great people in an empowering culture.
• Career‑defining growth and development opportunities.

In your cover letter, please explain why your experience is specifically relevant to this role at Altea Active. We want to see your personal style—what makes you tick and why you think your next opportunity is with us.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, or any other legally protected factors. We consider all qualified applicants and, upon request, will provide accommodations to candidates during the selection process. Only candidates selected for an interview will be contacted.