Manager, Customer Experience Trainee

Location: Steinbach

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At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.  

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
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* Job Description:

** Is it fun for you to connect with people from different walks of life
** Manager Customer Experience Trainee*
* ** In this role, you would:
** Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

Administer complex daily branch administrative duties Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly
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* Job Requirements:

** Undergraduate degree and/or over 3 years of relevant work experience Sound knowledge of processes management, business and operational functions including banking solutions and concepts Proficiency in software tools including MS Office, and internet application

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical wayA go-getter with strong organizational, planning and time management skills

A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity.

This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.**À propos de nous
** La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et…