Technical Specialist, Lighting

Key Job Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject‑matter expert in discipline of specialty.
• Stays current with technology and industry trends.

• Performs advanced work (pre‑during‑post event) with operations team members.
• Supervises and directs other technicians during an event.

• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred.
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 3–4 years of customer service or hospitality experience is preferred.
• Internal team members must meet all training requirements to be eligible to apply for this role.
• Technical 1‑Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
• New Encore team members must validate/complete all training requirements within 60 days of hire date.
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service – Hospitality, Ownership, Do The Right Thing, Demonstrates Self‑Awareness
• Drive Results – Ensures Accountability
• See The Big Picture – Decision Quality, Manages Complexity
• Value People – Collaborates

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours per Day / Lifting / Carrying / Auditory/Visual / Pushing/Pulling Requirements

Hours per day:
Sitting 2–3 hours (lifting 0–15 lbs continuously), Standing 4–5 hours (lifting 16–50 lbs frequently), Walking 4–5 hours (lifting 51–100 lbs occasionally), Stooping 2–3 hours (lifting >100 lbs occasionally), Crawling 2–3 hours, Kneeling 2–3 hours.
Carrying requirements:
Bending 2–3 hours (carrying 0–15 lbs continuously), Reaching (above head) 2–3 hours (carrying 16–50 lbs frequently), Climbing 0–1 hour (carrying 51–100 lbs occasionally), Grasping 4–5 hours (carrying >100 lbs never).
Auditory/visual requirements:
Close vision continuously, Distance vision continuously, Color vision frequently, Peripheral vision occasionally, Depth perception frequently.
Pushing/pulling requirements: 0–15 lbs continuously, 16–50 lbs frequently, 51–100 lbs frequently, >100 lbs occasionally.