CRM Business Analyst

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time.

This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting : 8213

​Employment status: Temporary full-time
Position's anticipated start date:
Position's anticipated end date:

Classification: PTS
Salary/Rate of pay: $80,078 - $94,028

Final date to receive applications:

Application requirements:

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Temporary full-time CRM Business Analyst to join our dynamic Strategy, Planning and Integration team Donor Engagement and Corporate Reputation division.

Our Strategy, Planning and Integration team is responsible for driving the donor base and integrated recruitment strategy and planning for the division.

Reporting to the Manager, CRM & Channel Management, you will help lead the business and data management techniques to ensure the Donor Relations mandate is fulfilled. You will build, implement, monitor, evaluate, and analyze a variety of lifecycle campaigns within CRM; develop and build automated campaigns including a variety of ad-hoc and semi-automated campaigns. You will assess client requirements, determine possible SAP-CRM solutions while working with client management teams, and work closely with campaign analysts to ensure projects are delivered on time and to the standard CBS expects.

You will manage performance reporting processes and related metrics and provide advice to the management team on trends or areas requiring further analysis or investigation. As a centre of expertise for reporting and analysis, you will be responsible for developing standard methods and tools as defined by the leadership team and business requirements.

Formula for success