Strategic Accounts Manager

Strategic Accounts Manager

Position for Strategic Accounts Manager at Price Electronics Manufacturing located in Winnipeg, Manitoba, Canada
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Price Electronics (), a division of Price Industries, believes that excellence matters, and continuous innovation offers benefits for everyone involved. We have invested in a modern, cutting‑edge manufacturing facility in Winnipeg, Manitoba, Canada, producing high quality, high reliability electronic assemblies for multiple markets for over 25 years. Consider joining us as we continue to innovate and grow.

• Health and dental benefits covering extensive medical and dental services for employees and their families.
• Employee and Family Assistance Program (EFAP) – free access to mental, emotional and financial wellbeing support.
• Pocket Pills – Canada’s first Digital Pharmacy, with free access and delivery to your home.
• Life insurance multiple of salary, with optional additional coverage.
• Pension Matching Program – match up to 3% of your salary in a Defined Contribution Pension Plan.
• Gym Subsidy Program – reimbursement up to $300 per year, including fitness apps.
• Monthly reward for qualifying teams under the Goals, Rewards, Improvement and Teamwork program.
• Personal and professional development through training and education.
• Community involvement supporting health, charities, youth and education opportunities.
• Free Tea and Coffee at the Price Café.

The Account Manager is responsible for managing and growing key customer relationships for Price Electronics’ contract manufacturing business. The role focuses on building strong, trust‑based partnerships with customers while ensuring operational excellence in forecasting, supply chain coordination, and execution of customer agreements. The Account Manager serves as the primary point of contact for assigned accounts, driving profitable sales growth, maintaining high customer satisfaction, and ensuring that business processes are efficient, accurate and aligned with customer needs.

• Serve as the primary business contact for assigned accounts, ensuring exceptional customer service and satisfaction.
• Conduct Quarterly Business Reviews (QBRs) with key customers to review performance, address issues, identify new opportunities, and strengthen partnerships.
• Drive sales and gross profit growth by identifying upsell, cross‑sell, and new program opportunities within existing accounts.
• Act as the customer advocate within Price Electronics, ensuring that their expectations are met while balancing the company’s business objectives.
• Work with customers to obtain accurate sales forecasts and ensure timely communication to internal operations, planning, and supply chain teams.
• Ensure blanket purchase orders (POs) and forecasts are properly consumed and reconciled to avoid shortages or overstocking.
• Track forecast accuracy and collaborate with customers to continuously improve forecast quality.
• Develop, negotiate, and implement customer agreements, ensuring terms and conditions are clearly defined and consistently followed.
• Monitor agreement adherence (pricing, delivery schedules, quality expectations, liability terms) and take proactive action to resolve issues.
• Establish clear communication protocols with customers to ensure transparency and accountability.
• Work closely with supply chain and engineering teams to identify and communicate end‑of‑life (EOL) and obsolescence risks to customers.
• Partner with customers to define last‑time buy strategies, replacement part selection, and risk mitigation plans.
• Coordinate with suppliers and internal teams to ensure continuity of supply for ongoing programs.
• Ensure all customer requirements are accurately captured, documented, and communicated internally.
• Collaborate with quality and operations teams to address customer concerns, corrective actions, and continuous improvement initiatives.
• Monitor and report on key account performance metrics, including on‑time delivery, quality, and service levels.
• Implement and maintain process discipline to ensure consistency, accuracy, and reliability in all account management activities.