Sr Business Operations Specialist

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Permanent Full Time

The Senior Business Operations Specialist plays a key role within the Advisor Compensation and Support Team, reporting to the Associate Manager. This position provides advanced analytical support, process oversight, automation, investigation, and reporting for Contracting and Compensation functions and business partners.

The role requires strong expertise in Microsoft Access and SQL, as core compensation processes are executed within Access and involve reading, updating, and validating SQL queries. The incumbent must demonstrate exceptional analytical, problem‑solving, and decision‑making skills, with the ability to review data outcomes, investigate irregularities, and ensure accurate compensation execution.

• Participation in corporate projects that may involve system or process changes
• Perform complex calculations and accuracy checks associated with compensation and bonus programs
• Develop subject matter expertise in bonus compensation programs
• Investigate compensation inquiries, reconcile data inconsistencies, identify root causes, and recommend resolutions
• Demonstrate agility in learning, applying new skills, and contributing innovative solutions aligned with organizational vision and values
• Act as a liaison to departmental and divisional partners to resolve issues and recommend enhancements
• Identify, prioritize, and support process improvement opportunities
• Provide ad‑hoc analytical support, investigations, data validation, and reporting
• Execute recurring operational processes and reporting activities
• Develop and execute acceptance test plans to support technology and process deliverables
• Work independently and collaboratively to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• Apply logic, analytical reasoning, and sound judgement to assess outcomes and support decision‑making

• Minimum 3 years’ experience in compensation or a related analytical role
• Post‑secondary degree or diploma in Business Administration, Compensation, or an equivalent combination of education and experience
• Advanced analytical capabilities and investigative mindset, with the ability to interpret large data sets, identify anomalies, and resolve discrepancies
• Intermediate to advanced proficiency in Microsoft Access, including ability to read and update SQL queries
• Proficiency in Excel, with working knowledge of Word and Power Point
• Proven ability to plan, organize, and meet deadlines in a fast‑paced environment
• Strong written and verbal communication skills with demonstrated accuracy in deliverables
• Working knowledge of Canada Life distribution structures and field compensation elements is an asset

The base salary for this position is between $56,900.00 - $99,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (e.g., annual bonus, commission, etc.). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting; closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life – Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well‑being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well‑being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million…