Generosity Operations Coordinator

The Winnipeg Foundation is
For Good. Forever. We help people give back to our shared community by connecting generous donors with causes they care about
For Good. We are an endowment-based public foundation, so gifts are pooled and invested, and the annual earnings are distributed back to the community
Forever. Formed in 1921, we are proud to be the first community foundation in Canada. Our vision is ‘a Winnipeg where community life flourishes for all.’

The Foundation is committed to promoting work-life balance and diversity, both within the organization and in its community work.

• Responsiveness
• Critical Thinking and Decision Making

The Generosity Operations Coordinator provides essential administrative support to ensure the seamless and efficient operation of daily activities within the Generosity team during the Enhanced Donor Engagement project. This position entails a variety of responsibilities, including meticulous organization and management of digital documentation and systems, and supporting the accurate maintenance of constituent records. Additional key tasks include responding to incoming telephone and email inquiries with professionalism and a friendly demeanor, processing donor gifts, preparing donor materials and packages with attention to detail, and assisting with the organization of meetings by coordinating logistics, setting agendas, and preparing necessary documentation.

The ideal candidate will possess exceptional communication skills, demonstrating the ability to convey information clearly and effectively to various stakeholders. They will also exemplify professionalism and discretion, handling sensitive information responsibly. Additionally, this person should exhibit a proactive approach, anticipate the needs of the team and identify opportunities to enhance workflows and processes for greater efficiency and effectiveness.

• Review obituaries to identify Foundation donors and any notifications to direct gifts in memory of to The Winnipeg Foundation.
• Ensure the profile and fund records of deceased donors are updated as timely as possible and notify any donor managers who may have had a relationship with the deceased donor.
• Handle the coordination and posting of memorial funds on the Foundation website in a timely manner, collaborating with other Generosity, Finance, and Communications staff.
• Manage the Generosity digital documentation filing (SharePoint), ensuring most up-to-date documents and resources are organized and available for easy access, and outdated documents are archived.
• Respond to donor phone calls and emails received through the Foundation’s main line and general Generosity inbox, providing timely, courteous support to address questions, resolve issues, and manage concerns.
• Process donor call‑in donations, ensuring the donor’s gift direction is fulfilled and managing the security of credit card information.
• Manage the supply inventory required by the Generosity team, including branded stationery, communications materials, etc.
• Coordinate the logistics of booking departmental and team meetings.
• Provide administrative support to the Generosity team, including taking meeting notes and ensuring follow‑up.

• Certificate, degree or diploma related to office administration or other relevant education or experience.
• 1-3 years’ experience working in an administrative role, ideally in a non‑profit environment.
• Background in customer service will be considered an asset.

• Strong verbal and written communication skills.
• Skilled in data management.
• Ability to practice discretion with sensitive and confidential information.
• Proficient with Microsoft 365 with intermediate‑level skills in Word, Excel, and SharePoint.
• Excellent time management skill with the ability to work independently and collaboratively.
• Demonstrates self‑efficacy with the ability to prioritize competing demands, manage various tasks and effectively achieve results.