CASA Program Coordinator - Position

Description

This part-time contract position is responsible for the overall management of the program and all aspects of the Program’s operations. This primarily involves the supervision and coordination of a volunteer advocate service program that provides CASA services to abused and neglected children. However, the volunteer advocate service program may provide a CASA to other minor children involved in a matter before the Court if it is in a child’s best interest.

Key responsibilities include but are not restricted to: (1) volunteer advocate recruitment and training; (2) program responsibilities; (3) community and public relations; and (4) volunteer advocate supervision and assistance.

• Attend National CASA Conference 2024 and New Director Training (if applicable/offered).
• Complete CASA/GAL Pre-Service Training Curricula for CASA/GAL Volunteer advocates.
• Attend Training for Facilitators:
  National CASA/GAL Pre-Service Training Curricula for CASA/GAL Volunteer advocates.
• Assist in the recruiting, screening, interviewing, and training of new volunteer advocates.
• Review new cases and assign appropriate volunteer advocates.
• Provide direct supervision of CASA volunteer advocates.
• Work with volunteer advocates to select cases.
• Coach and provide feedback to volunteer advocates.
• Review work to ensure accuracy and compliance with policies and established procedures.
• Handle day-to-day volunteer advocate questions and problems.
• Assist volunteer advocates in addressing crisis situations.
• Assist volunteer advocates in preparing cases for court.
• Support volunteer advocates in court hearings.
• Track volunteer advocate annual training hours.
• May provide coverage for volunteer advocates on cases under limited circumstances.
• Prepare and complete required and related forms, records, documents, and reports of program activities.

• Perform ongoing public relations work.
• Act as liaison between volunteer advocates and stakeholders.
• Purchase supplies and maintain inventory for CASA-related functions and training.
• May participate in and make recommendations regarding selection and termination of volunteer advocates.
• Assist in the evaluation and growth of the program.
• Attend at least 12 hours of in-service trainings and assist with coordination of volunteer advocates in-service training.
• Attend conferences/seminars/meetings as requested.
• Attend Court hearings.
• Attend Specialty Court settings if an assigned family is involved.
• Perform related duties as required.

Experience And Training:

• A bachelor’s degree in social service-related field or closely related field OR any equivalent combination of training and experience which provides the required knowledge, abilities and skills.

• Commitment to CASA program’s goals and mission.

• Basic understanding of child development and family relationships.
• Impact of substance use, mental health and domestic violence.
• Basic interviewing and assessment techniques.
• Individual and group behavior.
• Trends in the social services area including trauma-informed care.

• Be self-motivated.
• Work independently.
• Be objective.
• Adapt to different situations and challenges.
• Excellent verbal and written communication and demonstrated competency in office software applications. Optima - a unique application will be taught.

• Effectively train, coordinate, and evaluate the work of volunteer advocates.
• Relate to and communicate with persons of diverse ages, social, economic, cultural and educational backgrounds.
• Establish and maintain rapport with volunteer advocates, guide them toward positive goals using effective communication skills.
• Respond effectively in crisis and emergency situations.
• Express ideas and recommendations clearly and effectively both orally and in writing.
• Establish and maintain effective work relationships with justice system officials, community, organizations and agency staff, associates, other county employees and the public.
• Maintain detailed records and prepare clear, concise written reports.
• Exercise initiative and judgment and make decisions within the scope of contracted authority.
• Coordinate social media.