Director- Patient Financial Services

Overview

Director - Patient Financial Services, Winfield, KS. Supervises and coordinates activities of workers engaged in calculating, posting, and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records. Leads the department and collaborates with Supervisors of the Business Office and Central Scheduling. Compiles composite reports required by management of government agencies. Determines work procedures, prepares work schedules, and expedites work flow.

Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

• Direct and coordinate the patient accounting function to consistently produce accurate bills paid in a timely manner.
• Monitor activities with collection agencies, insurance companies, Admissions, Medical Records, Information Systems, patients and physicians; coordinate operation and recommend corrective action as appropriate.
• Utilize and understand the departmental computer system to optimize its use and to evaluate and answer staff questions regarding system mechanics.
• Demonstrate tact and diplomacy when setting patient accounts and responding to physicians requests to discount patient bills; follow established facility guidelines.
• Work effectively with auditors in locating patient bills as required; demonstrate cooperation and responsiveness.
• Maintain current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs.
• Promote good staffing practices by maximizing utilization of human resources; forecast and anticipate personnel needs with regard to workload fluctuations; hold staffing at a functional minimum; employ part-time help as needed.
• Organize the Department to be consistently responsible to patient/customer needs.
• Demonstrate good organizational skills in the routine accumulation of statistical information and report it to the Chief Financial Officer (CFO) in an accurate and timely manner.
• Coordinate the Patient Accounts function with Accounts Receivable, Registration, HIM and Nursing departments on a routine basis.
• Maintain all required records for the Department; demonstrate good organizational skills.
• Work toward establishing an environment that reduces paper usage through increased use of computer technology and more effective methods of activity consolidation.
• Devise more efficient methods and systems for getting the work done in the Department; reduce time and effort to a minimum; institute changes in techniques and procedures as necessary.
• Strive to achieve Organizational and Department goals.
• Verify AIDET quarterly, round on staff and send thank you notes monthly.

• Professional Requirements:
  Adheres to dress code standards; appearance is neat and clean.
• Completes annual educational requirements and maintains regulatory requirements, including all state, federal and CMS regulations.
• Maintains patient confidentiality at all times and reports to work on time and as scheduled.
• Wears identification while on duty and attends annual Hospital Review and Department in-services as scheduled.
• Actively participates in Continuous Quality Improvement (CQI) activities; attends committee and management meetings as appropriate.
• Ensures confidentiality of patient records and communicates the mission, ethics and goals of the Hospital; adheres to Standards of Performance.
• Maintains a good rapport and cooperative working relationship with physicians, departments and staff; represents the organization in a positive and professional manner.
• Ensures compliance with department operations policies and procedures, fire, safety and infection control.
• Complies with applicable requirements and standard practices.