Registration​/PBX- Front Desk

Overview

Registration/PBX - Front Desk at William Newton Hospital. Full-time, 1st/3rd shifts.

Arranges for the efficient and orderly registration of patients. Ensures that patient information is collected. Interviews incoming patients or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary nursing departments. Participates in performance improvement and QI activities. Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate.

Makes general and emergency announcements over the facility’s PA system. Handles the facility paging system.

• Pre-register patients for scheduled admissions and out-patient procedures.
• Interview patients or their representatives to obtain personal information or verify information already on file, including emergency numbers and insurance information, including Medicare Secondary Payer and accident information as applicable.
• Obtain signatures on Conditions of Admission and affix patient identification bracelet.
• Ensure that patients' valuables are secured in the safe upon receipt of valuables envelope from nursing service.
• Communicate appropriately and clearly to Supervisor, Nursing Service, co-workers, physicians and ancillary departments.
• When payment is received after Business Office closes, collect such payments, provide receipt and forward to the Business Office personnel.
• Refer patient to Collections Manager when financial arrangements need to be made.
• Demonstrate flexibility, organization, and ability to function under stressful situations.
• Treat patients and their families with respect and dignity; ensure confidentiality of protected information.
• Interact professionally with patient/family and provide explanations and verbal reassurance as necessary, demonstrating customer service skills.
• Maintain a good working relationship within the department and with other departments.
• Ensure documentation meets current standards and policies.
• Answer telephones in a polite manner and communicate information to the appropriate personnel/family.
• Manage and operate equipment safely and correctly. Operate switchboard to route incoming calls and to place outgoing calls.
• Provide directory information to internal and external inquirers. Maintain a daily list of all facility staff on-call, including home phone numbers and cellular numbers readily available, whichever is applicable.
• Knowledge of emergency procedures and location of Safety/Disaster Manual.
• Performs other duties as assigned.

Professional Requirements:

• Adheres to dress code, appearance is neat and clean.
• Completes annual educational requirements.
• Maintains regulatory requirements, including all state, federal and CMS regulations.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized time system correctly.
• Attends in-services and educational opportunities; attends staff meetings and reads all memos. Utilizes Procedure Manual. Complies with hospital policies. Familiar with Employee Handbook.
• Maintains and ensures patient confidentiality at all times.
• Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.
• Represents the organization in a positive and professional manner.
• Attends committee, CQI and management meetings, as appropriate.
• Ensure compliance with policies and procedures regarding department operations, fire, safety and infection control.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, vision and core values of the hospital.

• High School graduate or equivalent.