Manager of Nursing Operations - ICU

Salary range: $59.43 - $77.26 per hour. Placement within the salary range depends on relevant work experience and internal equity. For positions represented by a labor union, placement is guided by the collective bargaining agreement.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and incentive bonus
• Paid time off and holiday pay

The Manager, Operations reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards. The Manager, Operations provides autonomous and direct management of one or more teams.

• Manage day-to-day operations of designated departments, divisions, programs, services and/or locations. This includes defining and overseeing workflows and staffing, re‑directing resources to critical areas as needed, developing operating and capital budgets, monitoring budget performance including explaining variances and applying corrective action to ensure compliance. 24/7 accountability.
• Provide support, guidance, and supervision to team members by ensuring that they maintain competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost‑effective care. Support the team by preparing and delivering annual and mid‑year reviews, coaching through the resolution of complex situations involving practice issues and customer relations, ensuring they have the tools, including technology, to perform their roles and identifying areas in need of improvement and acting upon them with the appropriate NM system partners.
• Recommend department goals to leadership; plan and advance progress toward the goals throughout the year. Communicate goal achievement timelines, risks and decisions needed with all appropriate leadership teams on a regular cadence.
• Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations. Revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery. Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology.
• To manage escalations, interpret information needed to identify each patient’s requirements relative to the patient’s age‑specific needs using principles of growth and development over the life span. Connect those with the resources required to coordinate each patient’s care.
• Other duties as assigned.

• Knowledge of Joint Commission standards and all federal, state and regulatory requirements.
• Ability to analyze data for decision‑making purposes and make data‑driven recommendations.
• Ability to create budgets in accordance with guidelines and balanced to targets.
• Ability to effectively apply the principles of change management while leading.
• Strong computing skills, including Microsoft Office applications, Outlook and the EMR.
• Attentive to detail and reviews own and others’ work for accuracy.

• Effectively and autonomously handles challenging situations, including identifying stakeholders and defining and communicating required action and roles in a compressed time frame.
• Effectively balances multiple priorities, seeking guidance when in doubt.
• Calmly and easily responds to changes in the work environment, delays or unexpected events.
• Provides guidance and supervision to team members by problem solving complex situations that involve practice operations, customer relations, and employee relations issues.

• NMHC Performance Leadership Competencies.
• Exceptional verbal and written communication skills and ability to establish and maintain effective…