Housekeeper, Healthcare

Overview

The salary range for this position is $17.00 - $22.95 (Hourly Rate). Placement within the salary range is dependent on factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. Northwestern Medicine offers a comprehensive benefits program supporting physical, emotional, and financial well-being.

North-western Medicine emphasizes a mission-driven community focused on world-class care, collaboration with clinical talent and research partners. We support diverse perspectives and provide training, development opportunities, mentorship, educational support, and resources to help you grow your career. We offer flexible work options and a Total Rewards package that supports well-being, and opportunities for volunteering and involvement in workforce-led groups. From discovery to delivery, help shape the future of medicine.

Benefits include tuition reimbursement, student loan repayment, professional development funds, wellbeing funds, retirement plans, medical/dental/vision coverage, life insurance, annual salary increases and incentives, and paid time off and holidays. Detailed benefits information is available in the Benefits section.

Day shift with every other weekend requirement.

• Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces.
• Follows policies and procedures on patient isolation and contact precautions as necessary.
• Stocks paper items and other supplies in assigned areas as necessary or designated.
• Maintains cart and equipment in clean, working condition and stores in appropriate storage area.
• Promotes safety in the workplace. Uses wet floor signs, PPE, and does not leave housekeeping cart or supplies unattended.
• Uses chemicals and equipment safely and effectively, with dilutions prepared in properly labeled containers.
• Notifies supervisor of equipment needing repairs and reports safety hazards to management.
• Communicates issues to supervisor, assists with scheduling; proactive in addressing deficiencies and coordinating with the supervisor or Call Center as needed.
• Establishes and maintains professional relationships with hospital personnel while protecting patient confidentiality.
• Supports effective service delivery and teamwork across departments.
• Manages work schedule to complete tasks on time and contributes to process improvements.
• Represents a friendly, professional demeanor and appearance; provides accurate information and timely updates to patients and customers, and helps locate resources as needed.
• Uses effective service recovery skills to resolve problems when service breakdowns occur.
• Demonstrates teamwork and effective communication, respecting diverse opinions and contributions of others.

• Ability to follow oral and written instructions.
• Effective communication with patients, visitors, and staff.
• Ability to use department tracking and communication tools.
• Ability to work independently.
• Physical Demands: lift/carry up to 50 pounds and push/pull up to 50 pounds.

• One to three years of environmental services experience in healthcare or hospitality.

Equal Opportunity:
Northwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check:
Northwestern Medicine conducts a background check that includes criminal history for newly hired team members or, at times, internal transfers. If offered a position, you will complete an authorization and disclosure form to permit the background check, with results evaluated in accordance with all applicable laws.

Artificial Intelligence Disclosure: AI tools may be used in portions of the candidate review process; all employment decisions are made by a person.

Sign-on Bonus Eligibility:
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. New graduate internal employees seeking their first licensed clinical position may be eligible depending on the job family.