Community Associate, Customer Service​/HelpDesk

Community Associate – Regus (Winfield, IL)

Regus (part of IWG) is looking for a Community Associate to work closely with new and existing customers across a myriad of industries, building and maintaining a community within a center and handling administrative and support needs so that customers can focus on running their business.

Address:
1N131 County Farm Road
60190 Winfield
Illinois

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will manage all administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready and check that there’s nothing the cleaners have missed. Customers arrive throughout the morning with various requests – from Wi‑Fi code changes to package inquiries – and you help them accordingly. You also handle service requests, ensure invoices are accurate, and provide guidance on using the center’s resources.

Take time for quick coffee breaks, and later in the day you will assist with printing, handle service ticket creation in the portal, and support customers with drill‑down needs. After the coffee break, you will collaborate with the Community Manager to plan the next week’s networking event, write e‑invitations, print and post flyers, and engage prospects about joining the IWG community.

At the close of the day, you will ensure all customer meetings are wrapped up, recommend nearby restaurants, and tidy up the center before you head home.

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K program, with a company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $19.08
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Facilities Services