Store Manager, Retail & Store Manager

Position Details

Reporting To:
Retail Area Manager

Location:

Windsor

Contract Type:
Permanent

Hours per week: 40

As a Store Manager, you’re the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you’ll inspire and develop your team to create memorable and inclusive customer experiences, driving the store’s overall success.

You'll handle budgeting, plan marketing strategies, and build the store's customer base. You'll also coordinate the daily activities of your team, build relationships with internal and external stakeholders, and inspire a high‑performing team in a dynamic and friendly environment. We're looking for a dedicated professional who brings passion and excellence to everything they do.

This is a full‑time role (40 hrs per week), which includes weekends and some evenings, operating an on‑site working pattern.

• Customer
  
  Experience:
  
  Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer‑focused culture with memorable interactions.
• Customer Focus:
  Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
• Sales:
  Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience.
• Motivate and Inspire:
  Lead, motivate and support your team to achieve individual and collective goals.
• Coaching:
  
  Provide feedback and coaching to enhance individual and store performance.
• Recruiting and Training:
  Recruit, induct, train and develop a high‑performing team that fosters a positive store environment.
• Daily Operations:
  Oversee daily store operations, including opening and closing procedures.
• Staff Rotas:
  Organise and oversee team schedules to ensure sufficient cover on the shop floor at all times.
• Merchandising Standards:
  Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting and accessible.
• Sustainability:
  Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same (We're a B‑Corp!).
• Stock Management:
  Manage stock efficiently to optimise stock levels, minimise discrepancies and ensure products are readily available.
• Stock Takes:
  Arrange, plan and execute stock takes.
• Events:
  Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers.
• Sampling:
  Motivate and lead the team to spread the word about our delicious teas, greeting customers with a sample, inside or outside the store, or at external events.
• Build Connections:
  Foster relationships within the local community to increase footfall and successful store events and activities.

• People Management
  
  Experience:
  
  At least 2 years previous experience in a management role or similar within a customer service environment.
• Brand Ambassador:
  Proudly represent our brand and culture, embodying our values and inspiring your team to do the same.
• Sales
  
  Skills:
  
  Proven track record of effective selling skills and the ability to drive commercial outcomes.
• Team Leadership:
  Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment.
• Communication and Problem‑Solving:
  Excellent communication, problem‑solving and visual merchandising skills.
• Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.
• Customer Service
  
  Skills:
  
  Excellent customer service skills with the ability to build rapport and connect with customers confidently.
• Employment Relations:
  Experience in managing employee relations cases effectively.
• Professionalism:
  Foster a professional, fair and kind relationship with customers and your team.
• Empathy:
  Demonstrated ability to use empathy to manage interpersonal relationships effectively.
• Open Mindset: A curious and open‑minded approach, with the ability to understand others, listen without judgement and embrace diverse perspectives.
• Flexible Availability:
  Flexibility in availability…