Technical Specialists

The Senior Technical Specialist is a senior individual contributor within Trak Care Backline Support, the worldwide elite Trak Care support team entrusted with resolving the most complex, business-critical, and escalated issues across the global customer base. This role is designed for professionals with end-to-end experience across development, implementation, and production support of enterprise healthcare software. Senior Technical Specialists are expected to operate at a full-stack level, capable of recreating complete customer-like environments to diagnose issues, validate fixes, and drive durable solutions.

The role combines deep technical expertise in Trak Care and IRIS, strong understanding of healthcare interoperability, and the ability to lead complex investigations independently. Senior Technical Specialists act as trusted authorities for customers, regional teams, and internal engineering groups, frequently operating under high pressure where system availability, patient safety, and customer confidence are critical.

• Act as a recognized Trak Care subject-matter expert, including core functionality, reporting frameworks, and platform behavior.
• Independently manage high-severity escalations and crisis situations, from triage through root-cause analysis and resolution.
• Provide advanced technical analysis of customer environments, configurations, and system behavior.
• Take end-to-end ownership of complex issues, ensuring durable and well-aligned solutions.
• Collaborate with Engineering, Product, Implementation, and Regional Support teams on escalations, defects, and improvements.
• Identify recurring issues, risks, or product gaps and proactively raise them through appropriate internal processes.
• Contribute to internal documentation, best practices, and knowledge sharing.

• Serve as a go-to technical resource within Backline and for regional teams worldwide.
• Mentor and support colleagues through guidance, troubleshooting, and knowledge transfer.
• Communicate clearly and effectively with both technical and non-technical stakeholders.
• Build strong, trust-based relationships with customers and internal teams.

• Extensive hands-on experience with Trak Care and IRIS.
• Background in development, implementation, and/or support of enterprise healthcare software.
• Strong knowledge of healthcare interoperability standards, such as HL7 and FHIR.
• Ability to operate as a full-stack technical specialist, capable of designing and building complete environments that accurately mirror customer systems for advanced debugging, testing, and root-cause analysis.
• Strong programming and scripting skills, including:
  • Inter Systems Caché Object Script
  • SQL
  • Java Script
  • Angular framework
• Ability to resolve complex, non-standard issues independently.
• Strong analytical, diagnostic, and problem-solving skills.
• Ability to operate effectively under pressure and in time-critical situations.
• Excellent written and verbal communication skills.
• Strong learning agility and adaptability.

• Operates with minimal supervision and high accountability.
• Trusted by peers, managers, and customers for sound technical judgment.
• Demonstrates leadership through expertise rather than formal authority.
• Consistently delivers high-impact outcomes beyond individual assignments.

Inter Systems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, Inter Systems is committed to excellence through its 24×7 support for customers and partners around the world.

Privately held and headquartered in Boston, Massachusetts, Inter Systems has 38 offices in 28 countries worldwide. For more information, please visit

As set forth in Inter Systems' Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.