Programme Manager

Location: Windsor

We’re supporting a major UK organisation as they embark on a flagship transformation programme centred around the implementation of a new B2C digital system/application. This is a strategically critical initiative designed to modernise customer experience, streamline operations and enable future growth.

As Programme Manager, you will take full ownership of delivering this end‑to‑end programme — from shaping scope and strategy through to implementation, adoption and benefits realisation. This is a high‑visibility role with direct influence on how millions of customers interact with the brand.

If you’re passionate about delivering customer‑centric digital change and thrive in fast‑paced environments, this is a rare opportunity to lead a programme that genuinely moves the needle.

• Delivery of a new B2C system/application that transforms customer journeys across digital and in‑store touchpoints
• Programme planning, governance and execution across multiple business units
• Integration of the new platform with existing systems (e‑commerce, POS, CRM, fulfilment, payments etc.)
• Process redesign and simplification to support a seamless customer experience
• Stakeholder engagement across Operations, Digital, Technology, Marketing and Customer Service
• Vendor and third‑party management, ensuring delivery aligns to commercial and technical expectations
• Benefits realisation, ensuring measurable improvements in customer experience, efficiency and revenue

You’ll be a great fit if you bring:

• Strong background in retail, e‑commerce, consumer services or other customer‑centric industries
• Ability to translate strategy into clear delivery plans with defined outcomes and benefits
• Experience managing cross‑functional teams and influencing senior stakeholders
• Strong understanding of system integration, data flows and digital product delivery
• Excellent communication and stakeholder management skills
• A structured, proactive and resilient approach to programme leadership
• Experience working with Agile or hybrid delivery models

• Implementation of customer‑facing platforms (e.g., e‑commerce, mobile apps, CRM, loyalty, booking systems, POS)
• Working with product, UX, engineering and operations teams
• Managing third‑party vendors and technology partners
• Leading change across multi‑site retail or consumer environments

For further information, please reach out to: