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Hotel Front of House - Nights
Job Description & How to Apply Below
Overview
Hotel Front of House Assistant - Nights at LEGOLAND Windsor Resort. This role is based at the Windsor theme park and involves delivering a 5-star experience to guests during overnight stays in one of our three hotels.
Location and HoursLocation: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full Time, 10:00pm – 07:00am on a 4-on 4-off shift pattern
Contract Type: Seasonal, until Winter 2026
Responsibilities- Provide guest service in the open plan reception area, including evening audits and answering guest queries to ensure a memorable overnight stay.
- Check guests in and out, provide hotel or park information, explain room types, and collect guest feedback in real time.
- Maintain guests and their experience at the forefront of all actions.
- Act as a safety lead when required (e.g. fire extinguisher audits) with a focus on health and safety.
- Experience of working within a hotel in a Front of House or Receptionist role is essential.
- Due to the hours, candidates must be over the age of 18.
- Appropriate transport arrangements for night shift work.
- A motivated person who seeks opportunities for excellence throughout the night shift.
- Full-time availability – any 4 nights out of 7.
- Pay of £8.53 - £12.44 per hour (age related).
- 40% discount off LEGO sets and products on the LEGO Store online.
- Merlin Magic Pass: 20 free tickets for you, your family and friends to Merlin Attractions worldwide.
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes.
- Pro rata holiday allowance based on 28 days full-time equivalent.
- Private pension scheme, life assurance, employee assistance programme.
- Access to Perks at Work with 30,000+ national and local discounts.
- Free staff parking.
- Ongoing training and development opportunities.
About LEGOLAND Windsor Resort
We are the UK’s favourite children’s theme park with three LEGO-themed hotels and attractions across 150 acres of parkland.
About Merlin
Merlin Entertainments offers roles worldwide in a culture that focuses on fun, memorable guest experiences, and dedicated people.
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