Medical Receptionist​/Care Navigator

Are you enthusiastic about helping people?

We are looking for two dynamic, dedicated and compassionate people to join our Reception / Care Navigation Team here at Runnymede Medical Practice. You will play a crucial role in assisting patients in navigating the healthcare system, ensuring they receive the appropriate care and resources. This position requires strong organisational skills and the ability to communicate effectively with both patients and professionals.

Duties

• Coordinate appointments, follow-ups, and referrals to ensure continuity of care be this in person, on the telephone or electronically
• Maintain accurate records of patient interactions
• Provide administrative support, including managing correspondence and prescriptions
• Collaborate with healthcare professionals to facilitate patient care and resolve any issues that may arise
• Educate patients about available resources and signpost to alternative sources of support where appropriate

Requirements

• Excellent communication skills, both verbal and written, to effectively interact with patients and staff
• Strong organisational abilities with attention to detail to manage multiple tasks efficiently
• Empathy and a patient-centred approach to care, demonstrating a commitment to supporting individuals in need
• Proficiency in using computer systems and software for record-keeping and communication purposes
• Ability to remain calm, organised, professional and positive in a demanding environment
• Able to work as part of a team and as an individual using your own initiative

We are recruiting to two roles with fixed hours;

Job 1 (21.25 hours)

Mondays 1.00pm - 6.30pm

Thursdays 7.45am - 1.00pm

Fridays 1.00pm - 6.30pm

Job 2 (20 hours)

Mondays 7.45am - 6.00pm

Thursdays 1.00pm - 6.00pm

Plus the flexibility to cover colleagues shifts when they are on planned (or unplanned) leave.

Please note that these hours are fixed and non-negotiable.

Runnymede Medical Practice is a 2 site NHS GP Practice based in Old Windsor and Englefield Green looking after 12,000 patients. We have a mixture of clinical staff including GPs, Nurses, Paramedics and Clinical Pharmacists as well as an extensive non-clinical staff. We are a training Practice and are committed to the development of all of our staff.

If you are passionate about making a difference in people's lives and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Medical Receptionist / Care Navigator.

We will be actively reviewing applications as they are submitted and reserve the right to close the advert early should we receive a significant interest in the role.

• Coordinate appointments, follow-ups, and referrals to ensure continuity of care be this in person, on the telephone or electronically.
• Maintain accurate records of patient interactions.
• Provide administrative support, including managing correspondence and prescriptions.
• Collaborate with healthcare professionals to facilitate patient care and resolve any issues that may arise.
• Educate patients about available resources and signpost to alternative sources of support where appropriate.

• GCSE Maths & English at Grade C (4) or above or Functional Skills Level 2 in Maths & English
• NVQ Level 2 in Health & Social Care

• Competent in the use of MS Outlook and Office products
• Problem solve with the ability to work alone or in a team
• Good organisational skills
• Prior use and experience of EMIS/Docman/Accu Rx IT systems
• Ability to work under pressure

• Experience working with the general public
• Experience of working in a healthcare setting
• Experience of working in General Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.