Registered Manager; Non

About the job Registered Manager (Non Sponsored)

Registered Manager in Domiciliary Care

Working as the CQC Registered Manager, you will be responsible for providing the branches with a clear view of its compliance with fundamental standards of care, the actions required to bridge any gaps and the risks associated with non-compliance. Identify new or amended compliance standards and ensure that the branches are prepared for the implications of any change. You will be responsible for developing and reviewing Care & Support Plans and ensure that Risk assessment, policies and procedures are compliant with CQC (the Care Quality Commission), current practices, legislation and the requirements of the regulatory bodies.

As the Registered Manager you will be taking responsibility for the domiciliary care day to day operational service as well as compliance with all CQC regulations and all current relevant legislations. You will ensure that all company practice are compliant and reflect NICE and other government guidelines. You will be working with different branch managers (who are either registered with CQC or are in the process of being registered).

This is a challenging and rewarding role, and must work collaboratively with all the managers, the IT/ECM Coordinator, Recruitment officer, Care coordinators, and Field Care Supervisors to continuously monitor quality and performance as well as fulfilling your own role as a registered manager. This role will require you step in for on calls if required. At all times to adhere to the our companies values of Respect, Independence, Flexibility, Dignity and Choice.

Ensure that the company and branches CQC ratings are maintained and improved further and does not drop down. (current rating is GOOD).

Safety and Quality of the Organisation

• Be responsible for the safe delivery of the service in line with legislative requirements and the organisations policy and procedures.
  Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care.

Understand and monitor health and safety in the workplace and in the field.
Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the companies. Implement quality management and improvement systems. Effectively manage complaints and incidents.
Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service.
Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
Keep all information about client and their families secure and confidential. Signpost staff to guidance and advice on policies and CQC standards Ensure the most up to date policy and associated documents are accessible and used appropriately in practice. Audits to ensure standards are constantly maintained

Health and Safety /Training

• Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety, and evidence based care audits use resources such as branch managers and other key staff efficiently and in a cost effective way.
  Implement and initiate training and work alongside the Registered Manager with compliance concerns and to achieve outstanding in CQC inspections. Identify ongoing training needs and ensure staff are up to date with current best practice.
  To take part in training opportunities in the companies tradition of working and to promote these values to all members of staff and ensure all staff are compliant with training requirements. Promote and share best practice across care and support.
  Source appropriate training providers and evaluate their performance to ensure they meet the learning and development needs of care and support staff. Ensure learning opportunities meet the requirements of CQC standards To maintain professional accountability for: o care delivered o care resources o training and supervisions to staff providing care
  · Undertake and support quality development workshops as required. Carrying out field observations for all new Care Workers in line with our training and development programme and take any appropriate action as necessary.
  Communicate effectively with office staff and other care teams as required. Ensuring Health and Safety Legislation is adhered to at all times.
  Undertake other duties as requested by your Line Manager.

Investigations

• To investigate…