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Guest Experience Lead — Data-Driven Service & Inclusion

Job in Windsor, Berkshire, SL4, England, UK
Listing for: Merlin Entertainments
Full Time position
Listed on 2026-02-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
A leading entertainment resort in Windsor seeks a Guest Experience Specialist to enhance visitor interactions. In this full-time role, you'll ensure outstanding service standards, analyze guest feedback, and support operational teams. Ideal candidates should have substantial experience in guest or customer service roles, strong communication and analytical skills, and a guest-first mindset. The role requires flexibility for varied hours, including weekends.
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