Account Manager

Account Manager

As an Account Manager, you ll join a collaborative commercial team supporting the factory. You ll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

• Act as the main point of contact for allocated customers, ensuring their needs are met.

• Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.

• Handle purchase orders and support material planning with buyers.

• Prepare and attend Quarterly Business Reviews (QBRs).

• Monitor commercial performance and present KPIs to the senior team.

• Support negotiations for new business and continuous improvement projects.

• Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

• Proven experience managing customer accounts within a manufacturing environment (electronics preferred).

• Strong communication, negotiation, and relationship-building skills.

• Commercially astute, with understanding of revenue and margin impact.

• Confident using MRP systems and handling complex data with accuracy.

• Able to thrive in a fast-paced, hands-on manufacturing setting.

• Full UK driving licence and willingness to travel (mostly UK-based).

What s on Offer

• Competitive salary (dependent on skills and experience)

• 37-hour working week (Mon Thurs 08 30, Fri 08 30)

• 22 days holiday + Bank Holidays + up to 3 additional long-service days

• Company pension

• Free parking, modern facilities, and complimentary refreshments