Engagement Director
Job in
Windsor, Hartford County, Connecticut, 06006, USA
Listed on 2026-01-27
Listing for:
Coforge
Full Time
position Listed on 2026-01-27
Job specializations:
-
Management
Client Relationship Manager, Operations Manager, Business Management, Business Analyst
Job Description & How to Apply Below
Key
Skills:
Business Growth, Optimize Profitability, Maximize Customer Satisfaction.
Experience: 15+
Location:
Windsor, CT
Shift: General.
Mode: On-Site.
We at Coforge are seeking “
Engagement Manager
” with the following skill set:
- The Engagement Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
- This role requires a proactive leader who can balance commercial objectives with operational excellence.
- Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
- Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
- Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
- Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
- Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
- Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
- Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
- Proven track record of consistently delivering and growing client revenue streams.
- Strong financial acumen with experience managing profit margins in client-facing operations.
- Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
- Demonstrated ability to reduce attrition through engagement strategies and retention planning.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with a data-driven approach to decision-making and continuous improvement.
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