Production Manager - Home Renovation

About Long Home

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home—where your skills, ideas, and dedication drive our shared success.

As the Production Manager, you coordinate all products from the Net to Completion status. This includes monitoring revenue, cash flow, and the first five days of accounts receivable during installation and workflows. The goal is to ensure timelines are met and customer satisfaction is achieved. You must also ensure that customer service expectations are met professionally and on time.

• Review all jobs in the backlog and assist with getting them installed.
• Manage and improve operational workflows and reports for Production.
• Onboard subcontractors to maintain proper install capacity.
• Manage, hire and train service technicians.
• Manage collections and Accounts Receivable and work with the CFO if legal action is needed.
• Manage and approve all Production & Services expenses.
• Manage budget requirements for Installer Labor.
• Monitor back charges to installation crews.
• Fulfill all emergency tarp requests.
• Work with the Warehouse supervisor to develop and monitor inventory control, donations, mismeasures, and re‑orders.
• Generate service tickets to complete product repairs and offer warranty service. Monitor and audit delivery of products ordered.
• Maintain a detailed understanding of products and services.
• Review, monitor, respond to, and document in CRM:
  Guild Quality Surveys and Contact Us responses.
• Oversee compliance of all company policies (Red Carpet Program/Dust Policy, Uniform Policy, Jobsite Branding Policy, Company/OSHA Safety Policies, Fleet Safety Policy) for all Production roles in your region.
• Develop and manage scalable KPIs for each function of the Production staff.
• Evaluate team performance and KPIs to determine staffing needs.
• Recruit, hire and onboard all Production staff.
• Monitor Operations reports to manage and improve operational workflows.
• Build customer loyalty and maintain a high-level view of the entire customer support process.
• Manage, support and train all Production staff.

• Demonstrated organization and time-management skills, including the ability to multi-task and perform multiple tasks simultaneously while maintaining thoroughness and precision.
• Ability to effectively communicate both verbally and written in a professional manner.
• Ability to develop and adapt to new processes.
• Dependable and punctual.
• Thorough knowledge of the installation process.
• Strong product knowledge.
• Strong communication and mediation skills.
• Excellent client service skills.
• Excellent data entry skills.
• Ability to learn and use new software quickly.
• Skilled in reading, writing, and understanding documents, including instructions and safety rules.
• Experienced in presenting to groups.

As the Production Manager, you will use your strong problem-solving and decision‑making skills to identify and address production issues, and your communication and interpersonal skills to collaborate with other departments and ensure smooth operations.