Help Desk Representative in Windsor, CT; In person

Urgent need a Help Desk Representative in Windsor, CT (In person only)

Contract

360 IT Professionals, a Software Development Company based in Fremont, California, offers complete technology services in mobile development, web development, cloud computing, and IT staffing.

Profile

Summary:

Technical Support specialist responsible for answering incoming phone calls from external customers in a high call volume support center. (Financial Industry experience highly desired) Primary responsibilities include the technical analysis, trouble‑shooting, and resolution of business application issues. Other responsibilities include creating a fully documented record of all incidents in the incident tracking tool, and timely follow‑up with customers to achieve high customer satisfaction scores and SLAs.

Knowledge &

Experience:

• Minimum of 3‑5 years of 2nd level technical support experience in a fast‑paced support center with a high incoming phone call volume.
• Associate's Degree in Computer Science, Engineering or a directly related field.
• Two to four years of professional IT experience.
• Strong knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently.
• Good analytical and communication skills, sound judgement, and the ability to work effectively with employees and other IT staffs.