Home Manager - NH

Home Manager – NH Windsor

Apply to the Home Manager – NH Windsor role at Nisa Foundation
.

CA $50,000.00/yr – CA $55,000.00/yr

Job Title: Home Manager
Job Status: Full time – In person
Reports to: Home Operations Lead
Location: Nisa Homes Windsor

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency.

As Home Manager, you manage relationships with all stakeholders including our clients, front‑line team, management and senior leaders to champion the mission and vision of Nisa Homes.

• Oversee a 24/7 staffed transition home supporting women and children fleeing domestic violence
• Coordinate scheduling of staff in a 24/7 staffing model
• Work with stakeholders to develop trust and embed knowledge into successful client transitions
• Oversee daily team operations and set monthly goals
• Monitor team performance and lead team‑building initiatives
• Resolve conflicts and maintain a positive work culture
• Collaborate constructively with a diverse team, especially when hearing ideas you disagree with
• Assist HR department with recruitment, training, and performance management
• Provide feedback through formal supervision

• Organize in‑house activities and support client needs in collaboration with stakeholders
• Procure, supervise, and train volunteers and/or placement students
• Be flexible in adapting approaches to the needs of unique or urgent situations in the home
• Coordinate casework management with referrals and advocacy
• Manage budgets and suggest ways to optimize and leverage funds for related projects and activities
• Respond promptly to emails and intake calls

• Oversee completion of daily/monthly reporting
• Responsible for implementation of all contractual agreements and reporting requirements
• Submit monthly financial reports and generate reports on key performance indicators
• Attend employment‑related training and meetings regularly

• Build positive relationships with community partners and attend meetings and focus groups (representing Nisa Homes on local committees and partnerships)
• Stay informed about abuse and violence issues
• Facilitate networking and collaborate with external partners on research/partnership projects
• Research funding opportunities

• Manage and maintain inventory of donations, groceries, and household items
• Coordinate with donors and ensure appropriateness of donations
• Organize, label, store, and inventory donated items

• Coordinate emergency response using Emergency Management Plan and protocols
• Ensure safe operation of the house
• Coordinate maintenance requests and liaise with contractors
• Maintain a list of service providers for maintenance work

• Communication skills and active listening
• Passion for uplifting and supporting women
• Respect for clients’ values, beliefs, culture, and choices
• Resilience & positive attitude
• Reliability, flexibility and adaptability
• Emotional intelligence & conflict resolution skills
• Strong critical thinking skills

• Education and/or training in a related field: degree or diploma in a human or social service field with ~2 years of management experience
• Experience with issues of poverty, socio‑economic inclusion, and financial empowerment & relevant policies, and legislation
• Experience managing a 24/7 staffed facility
• Experience collaborating with external partners/agencies
• Experience managing contractual agreements
• Access to a reliable vehicle is a must
• Self‑awareness and commitment to personal wellness
• Empathy and client‑centered approach with an understanding of abuse dynamics and power & control
• Good interpersonal skills for diverse cultural backgrounds
• Knowledge of social issues affecting women
• Sensitivity to the diverse needs and challenges faced by people living with low incomes, including newcomers, members of racialized communities, and people living with disabilities in Canada
• Computer literacy, including Excel and email skills

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.

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