Customer Service Representative

Work Schedule:

Regular working hours: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM with a 30-minute unpaid lunch.

This position is 100% on-site at the Windsor site.

Develop and maintain relationships within assigned accounts.

Work with the Supply Chain team to acquire and process order confirmations.

Identify and help resolve risks associated with the delivery and/or provision of customer contracts; manage client expectations throughout the contract.

Communicate notice of delay / issue / reschedule to the customer. Process customer inquiries and/or complaints.

Track and follow the completion of internal requirements to ensure timely response to customer.

Maintain an up-to-date account profile sheet for individual customers to ensure accuracy of needs.

Promote and maintain the organization’s brand image and identity within the marketplace.

Update and maintain working forecast including monthly consumption calls. Track and Measure Department Metrics as required.

Must be able to work extended hours, weekends as needed, especially when problems occur or when deadlines must be met.

Perform other duties as required

College Diploma and/or Bachelor's Degree is required.

Minimum of 3 years of customer service and/or account management experience recommended.

Experience working in a pharmaceutical, manufacturing, and/or GMP facility is a plus.

Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques. Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.

Able to build and maintain lasting relationships with corporate departments, key business partners, other stakeholders. Skilled at assessing client needs, developing proposals, and delivering solutions.

Driver’s license required.

This position does not qualify for sponsorship.

Candidates with non-Canadian credentials must provide an evaluation confirming the Canadian equivalency of the credentials as determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as WES.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. Use of manual dexterity is required. The employee is occasionally required to stand, walk, reach with arms and hands, bend or twist, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)

Group Retirement Savings –Registered Pension Plan (RPP) with employer contributions.

Employee Reward & Recognition programs.

Opportunities for professional and personal development & growth including tuition reimbursement.