Process Consultant; Business Discovery and Optimization

Our client, a Top 5 Canadian Bank, is looking to hire a Process Consultant (Business Discovery and Optimization) for a 12-month contract (with potential extension or conversion to FTE). This is a hybrid position based in Toronto.

• Provide in-depth business analysis and process consultation to support Enterprise Digital & AI Enablement in improving operational and business processes.
• Identify process inefficiencies, assess impacts, and recommend actionable solutions that enhance client and employee experiences.
• Develop detailed current and future state process maps to identify improvement opportunities.
• Facilitate collaboration and brainstorming sessions with cross-functional stakeholders using tools such as Fig Jam or Mural.
• Analyze data to extract insights, perform cost-benefit analysis, and support decision-making.
• Lead or support moderate-complexity initiatives to enhance or optimize business processes, products, or services.
• Participate in enterprise projects, contributing process engineering expertise and continuous improvement recommendations.

• Minimum 3 years' experience in process engineering using Lean or Six Sigma methodologies.
• Proficiency with Microsoft Visio and Microsoft 365 Suite (Excel, PowerPoint, Teams, etc.).
• 2+ years' experience using collaboration and process mapping tools such as Fig Jam or Mural.
• Strong ability to quickly grasp high-level business concepts and translate them into detailed process maps.
• Proven experience designing future state processes based on ideation and solutioning sessions.
• Knowledge of approaches, tools, and techniques to identify, anticipate, and resolve organizational or process challenges.

• Prior experience within Financial Institutions or Banking operations (call centres, back office, or branch processes).
• Understanding of people change management principles.
• Lean Six Sigma Green Belt certification.

If you are interested & qualified for this opportunity, please send your updated resume in MS Word format to .
For other opportunities, please visit today!