Direct Sales Associate

POSITION SUMMARY

As the Direct Sales Associate for La Crema Winery, the primary responsibility of this role is to sell our limited production wines to our member base over the phone, enter orders into the order entry system, and ensure completion of order through online the financial system. The Direct Sales Associate works closely with the Wine Club and Estate teams.

• Contact individuals by telephone to solicit sales of wine and related products.
• Deliver prepared sales talks, occasionally reading from scripts that describe products in order to persuade potential customers to purchase wine and related products, while providing a high level of customer service.
• Adjust sales scripts as needed to better target the needs and interests of specific individuals.
• Explain products and answer questions from customers.
• Obtain customer information and update customer records online.
• Initiate communications with customers with regard to:
  • Company sponsored events
  • Orders and Wine Club upsell opportunities
  • Customer record maintenance
• Interact and communicate by phone with Wine Club, telephone and internet customers, providing information and customer service.
• Manage and maintain customer database including critical contact information, including but not limited to secure credit card data, club membership status, customer insights, buying preferences, buying history, and comments and transaction history.
• Ensure legal compliance with inter-state shipping regulations and restrictions for all direct sales orders.
• Respond to consumer requests, complaints and identify areas of improvement.
• Adhere to DTC policies and procedures.
• Other duties as assigned by leadership; including:
  • Enters customer wine club sign-up information into Salesforce daily.
  • Enters customer wine club sign-up information into Tock daily.
  • Enters reservation requests directly into Tock.
  • Assists the Estate team with Wine Club data entry.

• 2+ years of experience in a sales/telesales or customer service role
• Demonstrated and proven success managing consumer database, email and mailing lists
• Ability to work weekends and evenings on occasion.
• Strong computer proficiency and data entry experience.
• Computer skills including MS Word, Excel, and PowerPoint;
  Salesforce and JD Edwards experience preferred.
• Ability to lift and carry 50 lbs.

The base pay for this role ranges from $19.52 – $27.80 per hour. Compensation will be determined by candidate experience, skills, and location.

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.