Dedicated Flight Management Representative

Location:

Windsor Locks, CT, US, 6096
Flexible Work Arrangement:
Onsite
Job Category:
Flight Services

Career Level:

Technicians / Crew
Requisition

The Flight Management Representative coordinates flight activities and schedules for managed clients.

• 3-5 years of work experience in a similar role.
• Ability to work a flexible schedule including weekends, holidays, and occasional on call.
• Must be able to obtain an Airport .
• 3 to 5 years of experience using Microsoft Office suite.

• Plan and coordinate logistics of all aspects of domestic and international client trips.
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients.
• Handle high volume email with acknowledgments in a timely fashion.
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments.
• Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines.
• Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally.
• Assign crew members to trips as per Federal Aviation Regulations, company, and client requirements.
• Manage scheduling challenges including crew schedule, supplemental crew coordination, client demands, and alternate planning options.
• Coordinate client catering and ground transportation, as requested.
• Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems.
• Ensure that each crew member has been fully briefed prior to any trip and any changes thereafter.
• Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department.
• Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements.
• Provide accurate and concise pass down with seamless change of command to next shift coordinator.
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders.
• Support Team with workload, as needed.
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

• Knowledge of and ensure compliance with Government and Company requirements.
• Degree in aviation and/or management-related field.
• Working knowledge of private aviation sector.
• Dispatch license or pilot's license.
• Exhibits confidence in self and others; inspires and motivates others to perform well.
• Self-motivated with above the line work ethic.
• Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload.
• Excellent interpersonal and communication skills.
• Ability to think on the spot in unique and challenging situations.
• Sound judgment, with minimal supervision.
• Accurate and thorough; focus on continuous improvement in processes and performance.
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues.
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador.
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency).

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans