Customer Service Analyst; Hybrid

Date Posted:

Country: United States of America

Location: US-CT-WINDSOR LOCKS-B2 ~ 1 Hamilton Rd ~ BLDG 2

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

The Customer Service Analyst is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.

• Management of Repair Purchase Orders from a varied range of Commercial and/or Military Airline customers
• Focus on external and internal customer support
• Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
• Participate, engage, and support customer meetings – virtually and/or in-person
• Build and maintain customer trust and relations
• Our team is dynamic and fast-paced. The ability to adapt to our constantly evolving environment and priorities is essential.
• This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms
• Previous account specialists have progressed to various roles within Collins Aerospace, such as production control, operations team leaders, program management, supply chain, etc.

• Typically requires a University Degree and less than 2 years prior relevant experience

• Previous experience in customer service role, with a proven ability to handle inquiries efficiently and professionally.
• Experience with SAP or similar enterprise resource planning (ERP) systems.
• Microsoft Office Suite experience, including Word, Excel, and PowerPoint.

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers.

We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with…