Technical Support Specialist Aftermarket

About Quest Global

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi‑dimensional approach enables us to solve the most critical and large‑scale challenges across the aerospace & defense, automotive, energy, hi‑tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe engineering has the potential to make the impossible possible; innovators, who are inspired by technology and innovation, and perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all.

If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

• Provide high-level technical support, manage aftermarket services, and develop support solutions for aircraft parts and systems
• Act as a liaison between engineering, sales, and customers to define, negotiate, and implement product support agreements, spare parts, and troubleshooting to maximize product reliability
• Provide second-level technical support for field representatives and customers, resolving complex product issues
• Define technical requirements for sustainment solutions, including spare parts management
• Analyze technical data to provide feedback to engineering regarding product performance, reliability, and improvements

• Bachelor’s degree in engineering, Aviation, or a related technical field preferred
• 3-5 years of experience in aviation, aerospace, automotive, or related technical field preferred or equivalent practical experience
• Proficiency in logistics support analysis, maintenance, and technical documentation
• Excellent skills to act as a liaison between technical teams and customers
• Proficiency in MS Office, SAP systems
• Ability to read technical drawings, manuals, and specifications
• Specialized maintenance systems, Maintenance, Repair & Overhaul (MRO) preferred
• Basic Knowledge of Aerospace (MIL-STD-1388-2B, SAE GEAI-STD-0007) preferred

$75,000 to $85,000 per year

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Due to the nature of the work, no travel is required.

Due to the nature of the work, U.S. citizenship is required.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability