Scheduling Coordinator

Overview

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems.

Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry.

Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “Impact Fire” to  to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

The main objective of this position is to support the operations management team in an administrative schedule/dispatching role. Position requires excellent organizational skills. This position reports to the office manager and branch manager. The Scheduling Coordinator will be responsible for having a strong focus on customer service/support. The position is also responsible for any other administrative tasks assigned by the office manager/branch manager.

Job Responsibilities:

• Customer service to all customers and incoming calls is priority #1.
• Performing triage on incoming customer calls for emergency services.
• Scheduling routine inspection, testing, maintenance, and services for customers as necessary.
• Setting up routine jobs/work orders prior to starting of each month (National academy customers and our local house customers).
• Dispatching technicians to perform service at customer sites as necessary.
• Answer phone calls, text or email messages
• Communication with all team members via phone, text, email.
• Provide customer support as necessary.
• Invoicing of routine National account jobs for services such as fire extinguisher/emergency light inspections, routine fire sprinkler/backflow inspection/testing, and kitchen suppression inspections upon completion.
• Sending paperwork (reports, photos, completed work orders, and invoices) to customers.
• Submitting inspection reports to towns using third party compliance, customers,…