Quality and Compliance Coordinator

Company Description

Zwiesel Fortessa Americas LLC previously known as Fortessa Tableware Solutions, LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serveware selected by the top food service professionals worldwide and preferred for home entertaining.

Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best!

We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community.

We are seeking a full-time Quality and Compliance Coordinator to join our Operations team at our office in Winchester, Virginia.

The Quality and Compliance Coordinator is responsible for ensuring that products, processes, and suppliers meet all internal quality standards and external regulatory requirements. This role supports quality assurance activities, audits, documentation control, corrective actions, and continuous improvement initiatives. The coordinator acts as a key link between operations, suppliers, and leadership to maintain compliance and drive quality performance.

• Ensure products, processes, and suppliers meet internal quality standards and applicable regulatory requirements
• Maintain and support company quality and compliance programs, procedures, and documentation
• Monitor product compliance with customer, legal, and safety specifications
• Coordinate internal and supplier quality audits; support external audits and inspections
• Track audit findings, corrective actions, and close-out timelines
• Investigate quality issues, non-conformances, and complaints; support root cause analysis and CAPA activities
• Maintain quality records, SOPs, certifications, test reports, and document version control
• Collect, review, and track supplier compliance documentation and quality performance metrics
• Coordinate product testing with internal teams and third-party laboratories
• Support new product introductions (NPI), including compliance validation and sample reviews
• Analyze quality data and trends; prepare reports for leadership
• Track vendor credits related to quality issues
• Support quality training, continuous improvement, and compliance awareness initiatives
• Serve as a liaison between operations, suppliers, and leadership on quality and compliance matters

MINIMUM QUALIFICATIONS:

• Associate’s Degree in Quality, Supply Chain, Business, or related field OR equivalent experience
• 2–5+ years of experience in quality assurance, compliance, or operations
• Proficient in Microsoft Excel, Word, and reporting tools
• Strong organizational and analytical skills
• Excellent communication and cross-functional coordination abilities

Preferred Qualifications:

• Experience with audits, CAPA, and document control
• Experience in manufacturing, warehousing, distribution, or regulated product environments
• Familiarity with ISO 9001, FDA, CPSIA, Prop 65, or food contact compliance
• Experience working with overseas suppliers and factories

• Zwiesel Fortessa Americas LLC offers excellent competitive compensation and a robust benefits package that includes:
• Medical, dental, and vision
• 401(k) plan with a company match
• Short-term and long-term disability – 100% paid by the company
• Vacation/Paid Time Off, starting with 4 weeks per year
• Paid company holidays
• Annual wellness stipend
• Employee purchase discount

All your information will be kept confidential according to EEO guidelines.

We look forward to hearing from you!