Patient Transport Manager and EVS Customer Service Manager
Listed on 2026-01-30
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Management
Healthcare Management -
Healthcare
Healthcare Management, Healthcare Administration
Overview
Provide full-operational leadership for Patient Transport and Environmental Service Clerks, directly managing 48 FTEs with no supervisory layer in 24/7 environment.
Own aspects of workforce management including hiring, scheduling, call-offs, coaching, corrective action, and terminations.
Serve as single escalation point of nursing leadership, clinical departments, and hospital administration.
Manages departmental budget, labor, productivity and expense controls; ensure operation remain within approved financial target.
Ensures compliance with hospital policies, safety standards, and regulatory requirements impacting patient transport and infection-control support.
Lead training initiatives, performance evaluations, accountability measures to improve service quality and staff engagement.
Coordinates closely with inpatient units, EVS teams, and ancillary departments to support patient throughput, discharge efficiency, and census fluctuations.
Contribute to system, hospital, and departmental performance goals through continuous improvement initiatives.
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