Caregiver Manager Home Care

Caregiver Manager - (Home Care) - Full-Time

Care Advantage Inc is seeking a Caregiver Manager to join our team and contribute to our mission of delivering exceptional homecare services.

This is a full-time salary role, based out of our Winchester VA office and covering the surrounding areas.

Location:

22601, 22604

Job Summary

The Caregiver Manager (CM) is a member of the Care Advantage team under the supervision of the Regional Recruitment Manager. The CM's focus is to provide world‑class service to new and existing caregivers with a focus on orientation, onboarding, and compliance, ensuring caregivers are supported, valued, and recognized.

Essential Job Responsibilities

• Ensure the caregiving experience is engaging, efficient, consultative, and effective from day 1 of employment.
• Build effective relationships with caregivers and office staff to foster a collaborative environment focused on experience and growth.
• Conduct weekly meetings with teams via virtual platforms to deliver appropriate feedback and ensure processes are followed and staffing levels maintained.
• Monitor KPIs such as hire stats, conversion rates, and attrition to identify ways to manage the active caregiver population more effectively.
• Ensure all new hires and existing caregiver staff are 100% compliant with licensure and hire documentation.
• Act as point of contact for audits and be the go‑to resource for documentation retrieval.
• Demonstrate flexibility and timeliness in responding to unpredicted situations such as emergencies and changes; report concerns or needs to the appropriate office employee immediately.

Universal Job Responsibilities

• Understands and promotes mission, vision, and values at all times.
• Adheres to all company standards and policies.
• Reflects behavior, attitude, and appearance appropriate for the company, position, and current activity.
• Communicates effectively and cohesively with others within the office, field staff, clients, and vendors.
• Displays a commitment to service excellence through seeking opportunities for improvement, producing quality work, adapting well to change, being an active listener, and solid communicator.
• Performs additional tasks as directed by the Regional Recruiting Manager and VPTA or other executive leaders.
• Partners with Talent Acquisition Specialist to develop appropriate hiring processes to support regional demand.
• Manages and executes onboarding, orientation, hire documentation, and testing for new hires.
• Initiates and promotes employee recognition programs.
• Responsible for HR elements to include the maintenance of field personnel files, I‑9 books, and regulatory compliance.

Requirements

• High school diploma or GED (Bachelor’s degree preferred); minimum of two years’ experience working with direct client/patient support and communications with a proven track record of customer service excellence.
• Experience working in a fast‑paced, high‑volume environment measured by KPIs.
• Comfortable working collaboratively in cross‑functional teams or independently.
• Excellent verbal and written communication skills.
• Proficient computer skills with knowledge of Microsoft products.
• Demonstrated consultative communication skills.
• Effective conflict‑resolution skills.
• Experience with talent acquisition.
• Familiar with applicant tracking systems.
• Knowledgeable of full lifecycle recruitment, specifically onboarding.

Join Us, if you are ready to take the next step in your career and be part of a dedicated team, we invite you to apply today!

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