Dispatcher - Second Shift

Dispatcher - Full Time Second Shift

VMT - DISPATCH - 507212

Worker Sub Type:
Regular

Work Shift:

Second Shift (United States of America)

The Dispatcher will schedule and dispatch requests for emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation via computer aided dispatching application (CAD). Receives requests via telephone, fax and web based applications. Enters all pertinent information into CAD. Registers patient, checks insurance eligibility, determines level of service needed and confirms medical necessity. Initiates insurance authorization, collects payments electronically and prepares completed run reports for billing.

Assigns trips to active units and monitors progress, communicates using two way radio, direct connect, pagers and telephone. Deploys ambulance and wheelchair vans throughout VA, WV and MD.

High School Diploma or equivalent required

Current or previous EMS state certification preferred.

• Ability to apply critical thinking toward problem solving and conflict resolution required
• Excellent customer service, clerical, computer, and data entry skills required.
• Working knowledge of Microsoft Windows, Edge, Excel and Outlook required
• Ability to accurately type 30-35 wpm minimum

6 A Customer Service

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U:
  An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Hospitals and Health Care