Access Specialist

Join Blue Ridge Care as an Access Specialist

At Blue Ridge Care
, we deliver extraordinary care to improve life’s journey. As a mission-driven, not-for-profit healthcare system, we provide integrated services in hospice, serious illness care, the Program of All-Inclusive Care for the Elderly (PACE), community thrift shops, and grief support. Our goal is simple: to reimagine how communities experience aging, serious illness, and end-of-life care through compassionate, personalized, and high-quality services.

We are seeking a dedicated Access Specialist to be the first point of contact for patients, families, and referral sources. This is a full-time position that has a required weekend rotation. This role ensures a smooth transition from referral to admission by verifying insurance benefits, gathering required documentation, and supporting timely scheduling. The Access Specialist plays a vital role in connecting patients with the care they need while providing excellent customer service and fostering strong communication across our care teams.

• Serve as the initial contact for referrals, patients, and families.
• Verify insurance coverage and coordinate benefits for Blue Ridge Care service lines.
• Enter patient information into the Electronic Medical Record (EMR) and ensure all documentation is complete.
• Schedule initial provider appointments and assessment nurse visits.
• Collect and analyze data to validate eligibility for hospice and palliative services.
• Maintain timely communication with physicians, referral sources, and internal teams.
• Support administrative volunteers and assist with medical record retrieval.
• Demonstrate proficiency with the Perfect Phone Encounter process to ensure consistent, high-quality interactions.

• High school diploma or GED required; associate degree or higher education preferred.
• Previous healthcare experience strongly preferred.
• Strong organizational, interpersonal, and communication skills.
• Computer proficiency, including Microsoft Office and EMR systems.
• Reliable transportation and valid driver’s license.
• Customer service mindset with the ability to multitask and work independently.

• Voluntary Benefits including critical illness
• Retirement with Company Match
• Paid Time Off (PTO)
• Paid Volunteer Time
• Thrift Shop Discount

At Blue Ridge Care, we deliver extraordinary care to improve life’s journey. For more than 40 years, we have been a trusted, not-for-profit provider dedicated to celebrating diversity, fostering inclusivity, and serving patients and families with compassion and excellence across our region.

Blue Ridge Hospice is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.