OVERNIGHT Member Service Representative In Winchester, VA

TEKsystems is currently hiring for FULL‑TIME Member Service Representatives with a Fortune 100 Financial Institution in the Winchester, VA area to start on April 20!

ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF WINCHESTER, VA!

• Role:
  Member Service Representative
• Start Date:
  
  April 20
• Location:
  
  Onsite in Winchester, VA (will transition to hybrid after training)
• Pay Rate: $19.50 per hour

In this role, you’ll be the first point of contact for members in a fast‑paced, 24/7 high‑volume contact center.

Key responsibilities include:

• Responding to inquiries and requests from members and other individuals.
• Providing information on the company’s products and services, using strong knowledge, active listening, and adaptability across multiple systems to ensure an optimal member experience.
• Performing transactions or related functions for accounts such as savings, checking, consumer loans, credit cards, IRAs, and more.
• Advising members on additional products and services that align with their needs, while fostering positive interactions.
• Handling a high call volume of 80‑100+ calls daily.

• High School Diploma or GED required.
• 1–2 years of recent customer service experience (e.g., call center, collections, or banking) working directly with customers.
• Ability to thrive in a fast‑paced, high‑volume call center environment.
• Willingness to assist others and navigate challenging conversations.
• Professional written and verbal communication skills.
• Strong computer knowledge, including data entry and typing proficiency.

• Training:
  Mandatory 6‑8 weeks, Monday‑Friday, 7:30 AM‑4:30 PM EST (paid).
• Regular Schedule (post‑training):
  Full‑time, 40 hours per week.
• Options:
  Monday‑Saturday or Sunday‑Friday (one weekend day required, with one rotating off day during the week).
• Shift times:
  Between 2:00 PM‑6:30 AM EST (8‑hour shifts, overnight).
• Availability:
  Must have 6‑day availability and a 9.5‑hour window of flexibility. Schedules are provided two weeks in advance.

This position offers a supportive team environment and the chance to grow within a prestigious financial institution. Although primarily hybrid after training, you must be comfortable reporting onsite during the training period.

The pay range for this position is $19.50 – $19.50 per hour.

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑term and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

Final date to receive applications:
This position is anticipated to close on March 20, 2026.

To apply, please submit an updated resume and complete the application questions. Completing the questions honestly allows our recruiting team to move quickly and better match you with opportunities that align with your goals, skills, and interests.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.