Hybrid Banking Phone Support

Start Your Career Helping People Every Day

Join a team where your voice matters and your work truly makes a difference. We’re looking for friendly, dependable individuals to become Member Support Representatives in our fast‑paced, 24/7 contact center. If you enjoy helping people and want to grow your skills, this is the perfect place to begin.

• Be the first point of contact for members, providing helpful, professional support.
• Share clear, accurate information about our products and services.
• Navigate multiple systems while actively listening and guiding members through their questions.
• Assist with everyday banking needs—savings, checking, loans, credit cards, IRAs, and more.
• Recommend services that fit each member’s needs and help build strong, positive relationships.

• Strong communication skills and a genuine desire to help people.
• Ability to stay organized and focused in a busy environment.
• A willingness to learn and grow—no experience required.

This is a Contract to Hire position based out of Winchester, VA.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Winchester, VA.

This position is anticipated to close on Mar 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.