Member Service Representative In Winchester, VA

Position: Exciting Opportunity: Full-Time Member Service Representative Role In Winchester, VA - Start March 9
TEKsystems is currently hiring for FULL-TIME Member Service Representatives with a Fortune 100 Financial Institution in the Winchester, VA area to start on March 9th!

ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF WINCHESTER, VA!

Position Overview:

+  Role:  Member Service Representative

+

Start Date:

March 9

+

Location:

Onsite in Winchester, VA (will transition to hybrid after training)

+  Pay Rate:  $19.50 per hour

Job Description:

In this role, you'll be the first point of contact for members in a fast-paced, 24/7 high-volume contact center.

Key responsibilities include:

+ Responding to inquiries and requests from members and other individuals.

+ Providing information on the company's products and services, using strong knowledge, active listening, and adaptability across multiple systems to ensure an optimal member experience.

+ Performing transactions or related functions for accounts such as savings, checking, consumer loans, credit cards, IRAs, and more.

+ Advising members on additional products and services that align with their needs, while fostering positive interactions.

+ Handling a high call volume of 80-100+ calls daily.

Qualifications:

+  We're looking for motivated individuals who meet the following criteria:

+ High School Diploma or GED required.

+ 1-2 years of recent customer service experience (e.g., call center, collections, or banking) working directly with customers.

+ Ability to thrive in a fast-paced, high-volume call center environment.

+ Willingness to assist others and navigate challenging conversations.

+ Professional written and verbal communication skills.

+ Strong computer knowledge, including data entry and typing proficiency.

Training and Schedule Details:

+  Training:  Mandatory 6-8 weeks, Monday-Friday, 7:30PM-4:30PM EST (paid training).

+  Regular Schedule (Post-Training):  Full-time, 40 hours per week.

+ Options:
Monday-Saturday or Sunday-Friday (one weekend day required, with 1 rotating off day during the week).

+ Shift times:
Between 11:00 AM - 01:30 AM EST (8-hour shifts).

+  Availability Requirements:  Must have 6-day availability and a 9.5-hour window of flexibility. Schedules are provided two weeks in advance.

This position offers a supportive team environment and the chance to grow within a prestigious financial institution. Although primarily hybrid after training, you must be comfortable reporting onsite during the training period.

Pay Rate: $19.50/hourly

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

#east priority
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Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Final date to receive applications

This position is anticipated to close on Feb 6, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers,…