Call Center Appointment Setter – Outbound Calls

📞 Call Center Appointment Setter – High Volume Outbound Calls – Winchester, VA

Are you a high-energy, organized, and customer-focused professional ready to support a growing sales team? We’re looking for a Sales Coordinator to be the first point of contact for our customers, ensuring a seamless, professional experience from inquiry to appointment scheduling.

This on-site role is perfect for someone who thrives in a fast-paced, high-volume environment, communicates with clarity and empathy, and takes pride in delivering top-tier customer experiences.

Why This Role Stands Out ✨

• Be a key member of a tight-knit, family-owned company with 60+ years of excellence
• Directly impact customer satisfaction, booking efficiency, and overall sales performance
• Gain experience in scheduling, CRM management, and sales support
• Work in a supportive environment with opportunities for growth and development
• Respond to customer inquiries via calls, texts, emails, and online submissions
• Qualify leads using company-approved scripts
• Deliver warm, professional, and empathetic communication
• Ensure positive first impressions and maintain high customer satisfaction
• Follow up on unscheduled or canceled appointments
• Re-engage leads to maximize appointment bookings

Scheduling & Calendar Management

• Schedule and confirm estimate appointments
• Maintain a full calendar and meet weekly capacity goals
• Reschedule missed appointments promptly
• Identify scheduling gaps and recommend process improvements

CRM & Administrative Support

• Accurately input and maintain customer information
• Track lead sources, appointment outcomes, and booking metrics
• Generate daily/weekly reports and maintain supporting documentation
• Collaborate with the sales team to maximize demo rates (target: 90%)
• Ensure smooth handoffs and efficient workflows
• Support continuous improvement of SOPs and internal processes
• Maintain positive working relationships across all teams

Who We’re Looking For 🌟

• Confident, clear, and professional communicator
• High empathy and emotional intelligence
• Detail-oriented with a strong sense of urgency
• Self-motivated, ambitious, and coachable
• Reliable, punctual, and committed
• High energy, positive attitude
• Experience in high-volume phone environments preferred
• Honest, hungry, and humble mindset (client emphasis)
• Hourly rate: $18–$20/hr
• Performance-based bonuses (e.g., $5 per demo) 🎯
• Clear opportunities for growth as the company expands 📈

Benefits / Perks 🎁

• Opportunities for Growth 📈 – within a stable, long-standing company
• Meaningful Role 🏡 – directly impacting customer experience
• Family-like Culture 🎉 – regular team events and celebrations

If you’re ready to bring your energy ⚡, organizational skills 🗂, and customer-first mindset 💛 to a team that values growth and excellence, we want to hear from you!