Customer Service Representative

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Shift

Hours:

8:00 AM – 5:00 PM, Monday through Friday

Make the Right Connection—Build Your Career with Dixon!

Dixon Fire is looking for a Customer Service Representative to join our team in Winchester, VA! This role is perfect for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in helping customers find the right solutions. As a key member of our team, you’ll assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction.

You’ll play an important role in ensuring our customers’ satisfaction and upholding Dixon’s reputation for quality and reliability.

About Us: The Dixon Group is a global, family‑owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland with distribution centers located worldwide. The company has a diverse workforce and a strong values‑based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

• Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
• Process orders and coordinate shipments to ensure smooth delivery.
• Handle customer concerns determining the best way to resolve issues.
• Collaborate with team members to manage accounts and projects.
• Hands‑on Customer Service, Sales and Quality related operational duties.
• Maintain a strong understanding of company policies and product offerings.
• Contribute to a positive, team‑oriented environment.
• Other duties as assigned.

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What We're Looking For:

• High school diploma or equivalent required.
• 2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
• Experience in hose & fitting, fire protection, or industrial distribution industries is a plus.
• Excellent communication skills—both written and verbal.
• Strong organizational skills with the ability to multitask.
• Proficiency in Microsoft Office & Google applications.
• A professional attitude, strong work ethic, and commitment to delivering great service.
• Mechanical aptitude and curiosity to learn about technical products

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What We Offer:

• Medical, dental, and vision insurance for you and your family
• Training opportunities
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Join us and be a part of a team that values your contributions and supports your goals!

The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law.

This policy extends to all employees and applicants and to all aspects of the employment relationship.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena;

mandatory tax reporting; etc.).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.