Customer Operations Specialist

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Pisces Healthcare Solutions is a medical equipment and supply distributor supporting our VA hospital system. We are a veteran-owned small business and a government contractor. We serve those who have served by providing the medical equipment needed to support our veterans. Our customers benefit from our diverse portfolio of products and services, as well as the convenience and peace of mind that come from relying on one trusted partner for everything they need.

We are one of the fastest growing companies in our industry. It's an exciting time to join the Pisces Team!

Who are we looking for?

Pisces Healthcare Solutions is looking for business-minded professionals, with successful track records who strive for organizational success, seek career growth, and can work in a fast-paced environment. Are you looking to make an impact at a company with a mission? Come make your mark at Pisces Healthcare Solutions!

General Summary

Customer Operations team members are responsible for processing customer orders accurately and efficiently. Ensure orders are entered into the company's system in a timely and accurate manner and working with the other team members to ensure all orders are processed and accounted for.

Responsibilities

• Communicating with customers via email for any information needed to process orders.
• Checking emails frequently for customer responses.
• Order entry.
• Communicating with vendors for quotes and status of items.
• Using resources given to you for answers.
• Ensuring you are current on all announcements, notifications, etc. regarding Pisces and operational changes.
• Communicating with your team members and management on your workload and what you are working on.
• Communicating with other departments to ensure orders are processed in a timely manner.
• Ensuring you are re-visiting old orders to try to enter.
• Answering phones when needed.
• Assist with training new team members as needed.
• Closing DROPSHIP orders in all systems.

Qualifications

• High School Diploma
• Communication Skills
• Attention to Detail
• Time Management
• Ability to Multitask
• Organizational Skills
• Computer Skills - Knowledge of Microsoft Office

Physical Requirements

This job may require extended periods of sitting and using computer peripherals.

The duties and responsibilities described are not a comprehensive list and that this job might have other duties as assigned, necessary for the efficient functioning of the department and company. The company reserves the right to modify this job description, as needed.

Entry level

Full-time

Other

Medical Equipment Manufacturing