Domestic Abuse Caseworker, NFP

Domestic Abuse Caseworker – NFP PEOPLE

We are seeking a dedicated and compassionate Caseworker to join the Domestic Abuse team based at the office in Portsmouth. Regular travel across the region is required.

• Position: 6515 Caseworker – Domestic Abuse
• Location: Hampshire (with regular travel required throughout the region)
• Hours: Full time, 37.5 hours per week, Monday to Friday shifts 9 am‑7 pm (usually 2 late shifts per week) and one Saturday 8 am‑4 pm with a day off in lieu.
• Contract: Permanent
• Salary: £26,830.20 per annum
• Closing date: 04/02/2026

As a Caseworker you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via telephone, explain services, and assess the impact of crime. Key responsibilities include developing, delivering, and monitoring safety and support plans, and providing resources and interventions.

• Manage a caseload of self‑referenced and referred service users and provide information and advocacy to help them navigate the criminal justice process.
• Conduct risk and needs assessments ensuring each victim receives tailored support and information.
• Identify barriers to accessing services and work with partners to provide ongoing support.
• Keep accurate and confidential case records on a bespoke case management system.
• Make calls to offer support to victims of domestic abuse and deliver immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
• Liaise and engage with other local providers to share information on the VS service offer.
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients.

You will have an understanding of the impact of crime on victims and experience delivering services within a statutory, voluntary, or multi‑agency setting. Experience managing a caseload and completing risk and needs assessments would be beneficial. You will need:

• Strong written and verbal communication skills.
• Strong IT skills, including navigation of bespoke case management systems and proficiency in Microsoft Office.
• Good organisational and time‑management skills, able to manage competing needs and priorities.
• Ability to work effectively both as part of a team and independently.
• Ability to develop and maintain partnerships with internal and external organisations.
• Ability to maintain professional boundaries and confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role.

This role involves regular travel; a valid driving licence and access to a vehicle are considered essential requirements. If you are unable to drive because of a disability, please indicate this in your application so we can explore alternative arrangements.

• Flexible working options, including hybrid working.
• Generous annual leave: 28 days plus Bank Holidays, rising to 33 days plus Bank Holidays, with options to buy or sell leave.
• Birthday leave: an extra day off for your birthday.
• Pension plan: 5% employer contribution.
• Enhanced sick, maternity and paternity payments.
• Exclusive discounts on high street, retail, holiday, gym, entertainment, and leisure activities.
• Financial wellbeing hub and salary‑deducted finance options.
• Wellbeing support: employee assistance programme and wellbeing support.
• Inclusive networks: access to EDI networks and colleague cafes.
• Green travel: cycle to work scheme and season ticket loans.
• Career development: ongoing training and opportunities for progression.

We are an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. The charity places the people it supports at the heart of its work and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Background checks and DBS checks may be required. We celebrate diversity, are an anti‑racist organisation, and encourage applications from people of all backgrounds, including Black, Asian and other minority communities.

As a Disability Confident Employer, we offer reasonable adjustments during recruitment when practicable.