Multi-Trade Operative

Job Specification:
Multi-Trade Operative (Reactive & Voids)

Location:

Hampshire & surrounding areas
Department:
Responsive Repairs / Voids
Reporting to:
Contracts Manager

Role Purpose

To deliver high-quality reactive repairs and void property works across social housing homes across Hampshire/ the M3 corridor. The role requires a skilled multi-trade operative capable of completing a range of repairs safely, efficiently and to a high standard, ensuring excellent customer satisfaction and compliance with company procedures.

Key Responsibilities

* Carry out a variety of reactive repairs in occupied properties, including carpentry, plumbing, plastering, painting, basic electrical work, and general maintenance.

* Complete void property refurbishment works to bring homes back to a lettable standard within required timescales.

* Diagnose issues on site and identify the materials, labour and time needed for each task.

* Ensure all works are completed to expected quality, safety and compliance standards.

* Maintain accurate records of completed works using handheld devices or job management systems.

* Work in residents’ homes with professionalism, care and respect, maintaining strong customer service at all times.

* Ensure safe working practices and adhere to Health & Safety legislation and company policies.

* Report safeguarding concerns, property conditions, and any follow-on works required.

* Liaise with supervisors, planners and the customer service team to ensure smooth delivery of repairs.

* Manage van stock, tools and materials responsibly, ensuring efficiency and minimal waste.

* Participate in out-of-hours rota (if required by the contract).

Skills & Experience Required

Essential:

* Proven experience as a Multi-Trade Operative within social housing, reactive maintenance or building repairs.

* Competent in at least two core trades (e.g., carpentry, plumbing, plastering, painting & decorating, tiling).

* Strong problem-solving skills and ability to work independently.

* Excellent customer service and communication skills.

* Ability to use smartphones/tablets for job recording.

* Full UK Driving Licence.

Desirable:

* Experience working on void property refurbishments.

* Knowledge of NHF Schedule of Rates.

* Asbestos Awareness, Working at Height, Manual Handling or similar training.

* Basic understanding of safeguarding and vulnerability when working in residents’ homes.

Personal Attributes

* Professional, polite and respectful when entering residents’ homes.

* Self-motivated with strong time management.

* Reliable, adaptable and able to handle varied workloads.

* Committed to delivering high-quality workmanship.

* Positive attitude and team-focused approach