Service Desk Analyst

Location - Winchester (onsite)

This role will be based five days per week in our Winchester office on a rostered basis. Hours are 8:00am - 4:30pm and 10:00am - 6:30pm

LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities across pensions and financial services, energy, health, and analytics. Our technology and analytics capabilities are fundamental to what we do, helping us power the possibilities that provide solutions for tomorrow. We strive to help our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions.

We are embarking on a new phase of transformation to strengthen our digital capability and to help drive continued growth. This is an exciting opportunity to be part of a respected organisation to help build our future success.

Who are we looking for and what will you be doing?

You will be a central point of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to:

• Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries
• Ensure details are captured and...