ServiceNow CSM Developer

Service Now CSM Developer

Join IBM CIC as a Service Now CSM Developer.

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK, helping them improve their hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will have the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations.

Our culture of evolution centres on long‑term career growth and development opportunities in an environment that embraces your unique skills and experience.

• Many training opportunities from classroom to e‑learning, mentoring and coaching programs and the chance to gain industry recognised certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer‑to‑peer appreciation as well as from manager to employees
• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

We are looking for a skilled Service Now Developer to join our team and contribute to the development, customisation and maintenance of our Service Now instance. The ideal candidate will have a strong background in Service Now platform development, with expertise in JavaScript, Apex and UI development.

• Design, develop and customise Service Now applications to meet business requirements.
• Collaborate with cross‑functional teams to implement Service Now solutions that streamline processes and improve operational efficiency.
• Create and maintain Service Now reports, dashboards and workflows.
• Develop and maintain Service Now integrations with other systems using APIs, web services or other integration methods.
• Ensure adherence to Service Now best practices, coding standards and security guidelines.
• Participate in the full software development lifecycle, from requirements gathering to deployment and maintenance.

Bachelor's Degree

• Commercial experience in Service Now development or similar roles.
• In‑depth knowledge of Service Now platform, including JavaScript, Apex and UI development.
• Strong understanding of software development principles and best practices.
• Excellent problem‑solving abilities and a customer‑centric approach.
• Strong communication and team collaboration skills.
• Service Now Certified Implementation Specialist (CIS) or equivalent certification.

• Experience with Service Now Integration Hub, MID Server and APIs.
• Familiarity with Agile development methodologies.
• Contribution to open‑source projects or community involvement.

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years.

You must be able to hold or gain a UK government security clearance.

• Mid‑Senior level

• Full‑time

• Engineering and Information Technology

• IT Services and IT Consulting

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